Sentinel Offender Services Sentinel Offender Services SENTINEL
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Selecting A Client

Enter your Client ID in the box and press the Submit button.

• For example, if your Client ID is 1234567 , then you will enter: 1234567 in the box and press Submit

If a client match is found, the client address and last four digits of your SSN is displayed. Confirm if the selected client is correct

View the client balance

Once a client is selected, the payment balance for the particular client is displayed. The Payment Balance definition is as follows.

• Outstanding Balance: Is the sum of all of the balances on all cases that the client currently has enrolled. This balance includes Electronic Monitoring as well as Probation if the client is enrolled in both. This balance does not include any future monthly supervision fees or daily electronic monitoring fees. It only includes the fees owed up to today’s date. This balance does not include any payments that are listed in the ‘Payment yet to processed’ box due to the fact that those payments have not cleared the credit card company as of this time.

• Payment yet to be processed: This is the credit card payments that the client has made that as of this moment in time, have not cleared the credit card company as of yet. As soon as it clears, the payment will then be posted to the client’s account and deducted from the Outstanding Balance.

Enter a payment amount

Please enter the amount in the Payment Amount box that the client would like to pay on their Outstanding Balance or their Outstanding Balance less the Payment yet to be processed

Enter credit card details

Only VISA and Master Card are accepted at this time

Card No. – Please enter the credit card number without any spaces or dashes that is shown on the front of the card

Expiration Date – Please enter the expiration date of the card without any symbols or spaces. Example: if the expiration date on the card is 04/16 (April 2016) then please enter 0416

First Name and Last Name - Please enter the first name and last name of the card holder in these fields as they appear on the card

Address, City, State, Zip - Please enter the billing address for which credit card bill is received

Email - If you would like to receive an emailed copy of the receipt, then enter a valid email address in this field. This field is not mandatory

Phone - Enter the phone number for the person that is the credit card owner. This field is not mandatory

Confirm credit card details

On this page, please confirm the Payment Amount, the Payment Information, and the Billing Information before pressing the ‘Yes, Submit Payment’ button. If something needs to be changed, then press the ‘No, Edit Details’ button to return to the previous screen. You may click ‘Cancel’ to discard this transaction all together

Payment confirmation

On this page, you will see the Payment Receipt. You can Click Print Receipt to print a hard copy of the receipt. This can also be done by clicking the direct link button.

The direct link for the receipt provided can be bookmarked for later reference

A transaction number would be provided incase the payment was successfull. Please save the trasaction number for future reference

If the payment was unsuccessful, a the error details would be provided

View an existing payment

In order to view a previous payment, you must have the receipt Transaction Number that would have printed on your receipt. Enter the Transaction Number in the box and press the Submit button. You will then be taken to a copy of the receipt so that you can print it or view it again

You can geenrate the direct link for the receipt using the same page. The direct link for the receipt provided can be bookmarked for later reference